Returns and Exchanges

1. Pack all the items in the original packing. Items bought as sets must be returned in sets.
2. Fill in the return request form attached to the order.
3. Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).

4. Send the parcel to this address:
Pottumstraat 18, 3088 GP Rotterdam, Netherlands

5. After you have sent the parcel, please inform us of that by sending an email to info@exigoshop.com.

RETURN AND EXCHANGE POLICY

Last Updated: 1/1/2022

Thank you for shopping at https://exigoshop.com/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Exigo Shop Located at NL.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://exigoshop.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

If applicable we will send you a shipping label once the return request has been approved. In case you need to ship the products using any carrier, please use the following shipping address: Pottumstraat 18, 3088 GP Rotterdam, Netherlands. Please make sure to ınclude the return slip in the package.

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: info@exigoshop.com

Contact Form URL: https://exigoshop.com/contact/

Phone Number: +31 085 401 91 31

You will be updated for the Return Status through EMAIL, provided that contact information is recorded to us.

Free Returns

To guarantee customer satisfaction, we offer free returns for the products that for some reasons did not met our customer’s expectations.

You can create a return request right from your customer account.

Eligibility of Items for Free Return

Customers have the right to return any purchased items without defining the reason within 30 (Thirty) calendar days from the moment of receiving those items from the Seller or the Seller’s representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller’s representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.

Our return and refund policy is described above. According to EU laws, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.